Frequently Asked Questions


Frequently Asked Questions

Products:


How do you prevent or limit re-sellers
We understand that in the age of eBay and the likes that certain people will buy up games and resell them at a higher price claiming rarity when a lot of times this isn't the case. So, to combat that, we have placed a limit of two (2) copies of any certain game per customer, per address (billing and shipping). If we detect that more than two copies of a game is being sent to the same customer, we will cancel your order and refund your money. You will have to go through the order process again, following these rules. If a customer is caught doing this more than once, you could be temporary or permanently banned from using the store. For some games, you can only buy 1 copy. Please see the below FAQ. Those will be clearly marked.

Why can I only buy 1 copy of a certain game?
For certain games, the publisher/developer only printed a limited copy of a games or games. Because we want everyone to enjoy these games, we need to make sure we have a type of "crowd control" when buying games. So this means that certain games, customers can only order one (1) copy of the game per customer, per address (billing and shipping). If we detect that more than one copy of the game is being sent to the same customer, we will cancel your order and refund your money. You will have to go through the order process again, following these rules. If a customer is caught doing this more than once, you could be temporary or permanently banned from using the store. This also protects the publisher/developer by curbing scalpers and the likes for buying up all the games and selling them for a much higher price on other websites (like eBay). We are sorry for any inconveniences. If you're wanting to buy more than one copy, please contact the publisher/developer directly. Currently the games that this rule pertains to are:
  • Gunlord
  • Last Hope: Pink Bullets
  • Fast Striker

I'm interested in purchasing a copy of "insert game title", but it is out of stock!
Unless the game or item is out of print we will be restock the item as soon as possible. So just keep an eye out. We will update our blog (seen on the home page), Facebook, and Twitter when we get new stock!

What classic consoles do you sell games for?
We strive to stock newly developed games for any and every console. If we do not carry a title you are interested in purchasing please let us know. We are constantly growing our inventory and customer input helps us have a better idea of what to add next.

Where do you get your stock from?
We purchase all our stock directly from the game or item’s publisher.

What Games do you offer?
A full list can be found on our Games We Offer page!

Shipping:


Does The Bit Station ship internationally?
We're proud to say we do ship internationally. We understand that, since we offer all these great games in one place that it may be easier for some to order from us. We welcome our international friends! We do ship via the United State Postal Service using their international services. Because of that prices may be higher. If you do not live in the United States and don't see your country listed, please contact us and let us know so we can see if we can ship to you! We currently ship to the following International countries:
  • Canada ($9.50)
  • Mexico ($9.50)
  • United Kingdom ($13.99)
  • Sweden ($13.99)
  • Germany ($13.99)
  • France ($13.99)
  • Japan ($15.99)
  • Australia ($15.99)

The prices listed represent the base price for a package .5 lbs (.23kg) and under in US Dollars. Prices change the more you add to compensate for the weight and size of the package. We are working to bring international shipping cost down. Every dime paid to postage goes to postage! We appreciate your patience!

What do you charge for shipping?
We charge $4.99 for standard shipping in the United States, we call it "budget shipping". The price won't change unless you order more than 3 pounds of merchandise, then it's $6.99 We use the United States Postal Service for shipping with services starting with 3 - 5 day First class (budget shipping) and ranges as fast as Express shipping which is based on weight and shipping location.

How long does it take you to ship an item.
We strive to get items out as quickly as possible. We ask that you allow us 1 - 3 business day to get your item(s) out.

Store:


Do you offer a newsletter
Why yes we do! If you want to sign up, you have two options.
  • Option 1) You can sign up by making an account with us through Ecwid. By signing up, you will not only have the convenience a faster checkout, but you'll automatically be signed up for our newsletter.
  • Option 2) You can sign up on the Contact Us page for a full form. Also on the home page on the bottom. Please note, this will not create an account with us but just sign you up for the newsletter.

Thank you for your interest. The newsletter will be the place where we make announcements first, exclusive sales notices, and other news about The Bit Station.

What's with the orange swirl on the product photos?
The orange swirl, based from our official logo, is our watermark. We watermark our products to try to curb scalpers and other "not-nice people" from taking our high quality photos and using them for their gain. We want to protect the developers and publishers of these awesome retro indie games. We made sure that the watermark is clear enough to not obstruct the photo. Don't worry, they will not appear this way when they arrive at your door!

Do you take Returns?
Yes, all orders are covered under a 30 day warranty. We do our best to insure that your order arrives to you undamaged and free of defects. In all other cases, refunds will only be issued for items that are return unopened in their original state. Just send us an email and we'll help you with your order.

Do I need an account through Ecwid to purchase?
No, it is not required. All that is needed is a PayPal account. An Ecwid account will, however, make future purchases faster.

Is your website secure?
Yes, all financial transactions are processed through a secure third party storefront, Ecwid. Ecwid (pronounced as "eck-wid", short for "e-commerce widgets"), is a revolutionary shopping cart that seamlessly integrates with existing websites. All Ecwid transactions are processed through PayPal and Stripe, two very secure and trusted Online banking sites.
Ecwid's Website

Sales:


Do you charge sales tax?
Since our business is located in North Carolina and items ship from there, we must charge standard 7.00% sales tax to North Carolina residents (please note this amount will be added when you are transferred to PayPal to complete your order). However, if you do not live in North Carolina, there are no sales tax added to your order.

Can I purchase items wholesale from you?
No, we are a retail based website. If you are interested in purchasing a game or item in wholesale quantities please contact the original publisher.

I'm interested in selling my game or item through your store. How do I do that?
Great! We would love to discuss the possibility of carrying your item. We can be reached through our Contact Us page. Also, we suggest you review our Standards for selling page before contacting us

What are your standards for selling a game on your site.

You may review our Standards for selling page for more information and contact info. For your convenience, here is our high standards:

The Bit Station's Requirements for sales

We will consider retro indie games for all consoles. Click here for more info

Requirements for disc based games:

  • All games must consist of completely new or legally obtained coding.
  • All disc based games must be professionally pressed. No self-burned CD-Rs, etc.
  • Packaging (manuals, inserts, and artwork) must be professionally printed.

Requirements for cart based games:

  • All games must consist of completely new or legally obtained coding.
  • Carts and packaging must be constructed of newly produced parts and materials.
  • Packaging (manuals, inserts, labels, and artwork) must be professionally printed.
  • Games sold as "loose carts" must be placed in a newly manufactured sleeve.
  • Games considered "boxed" or "complete" must include: a cart, cart sleeve, manual, and box/case.

Other preferences (These things are not required, just preferred by us):

  • Disc based games are professionally sealed in a factory.
  • Disc based games are sold in jewel cases and not DVD style cases.
  • Cart based games sold as "boxed or “complete" are sealed in some professional fashion.
  • Products have a barcode present somewhere on the packaging.
  • Video games include material or topics that would be considered an Everyone (E) or Teen (T) rating if presented to the US's Electronic Software Ratings Board (ESRB) (or their equivalent region counterparts). Video games that contain material that would be rated Mature 17+ (M) (or its equivalent) will be considered on a case by case basis.

Products including any of the following will be rejected:

  • Cart based games that are constructed from "Cannibalized" carts or cases. This refers to carts or cases that are constructed of old or pre-existing video games parts or materials.
  • Disc based games that are produced using CD-Rs or any other self-burnt media.
  • Games that contain assets or coding of questionable legality (i.e. "asset fliping").
  • Games that would receive a rating of Adults Only (AO) if presented to the ESRB or be considered Not Suitable for Work (NSFW).
  • Any game that would be considered highly offensive for some reason (religious topics, social matters, historical matters, etc.).

Other Questions:


Are you on social media? Where can I follow The Bit Station? Can I suggest a social media?
If you have a suggestion for a social media site to consider, Please leave us feedback by Contacting Us and taking our feedback survey.

I found a bug, glitch, typo, or other problem with the website. Who do I report these issues to?
First, thank you for using our site. We strive to be professional and reduce as many bugs as possible. But soemtim misstkes hapen. Oops, I mean sometimes mistakes happen. Please leave us feedback by Contacting Us and taking our feedback survey. Together we can make The Bit Station the perfect place for the homebrew community!

Why did you choose to open a store that sells retro indie games for classic consoles? Don't you know the real money is in alpacas?
Because we love classic consoles and want to support the people and companies that continue to produce games for these older platforms. The real question is where are your alpacas?